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Andersen Heating & CoolingCustomer Reviews

We have been providing excellent service to our customers
in the Greater Charlotte Area since 1984.
Andersen Heating & Cooling
4.9
Based on 341 reviews
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Carey Worth
Carey Worth
00:06 18 Mar 20
After 12 years I had to replace my AC unit. I reviewed three ac and heating companies and decided to stick with... Andersen heating and air. We have been customer of Andersen for more than 25 years so having a trusted company such as Andersen was a Huge plus. They explained all options and configurations. They did oversell and allowed us to make an informed decision. They day of the installation went as scheduled. They sent one their top engineers with over 25 years of experience. Each member of the crew was very professional and knowledgeable. I very pleased with the service they provided.read more
Spencer Baldwin
Spencer Baldwin
21:56 03 Mar 20
Outstanding and professional service by Omar and Andres, would absolutely recommend for any heating & cooling needs.... They quickly completed the installation of returns in several bedrooms and relocated a thermostat whilst answering all of my questions, ranging from seasonal temperature specifics to airflow optimization. Very affable and tidy. If you're looking for an efficient team of wonderful people for a HVAC job, this is who to call.read more
Dale Strickland
Dale Strickland
10:58 21 Feb 20
From the first call to the office to the estimate all the way through the install was great. Everyone was polite and... ready to help me with getting my unit replaced. Omar and Elvis did a great job with the install. Thank you for a great experience!read more
Michelle Hein
Michelle Hein
15:44 16 Feb 20
We have used Andersen 16+ years. Fantastic group of professionals. Honest and dependable. The office staff is great... to work with. The techs and installers are very knowledgeable. Highly recommend Andersen Heating & Cooling!!!read more
Frank Kendrick
Frank Kendrick
22:05 14 Feb 20
Omar was the lead on the day of our installation. He was so well groomed and polite that I looked around to see if... there was a camera crew about to ask if it was okay to film their work. Omar was professional, articulate and through in making me aware of the plan for the day. He observed the area for the installation and then informed me of the plan. Omar also reviewed with clarity the financial aspects of the business at hand for the completion of the installation. He and Elvis worked efficiently and diligently to complete the task in less than the estimated time table. This included the new thermostat and a couple of carbon monoxide detectors. Elvis and Omar exceeded my expectations! Thank you Elvis and Omar!!read more
Lacey Holder
Lacey Holder
11:57 27 Jan 20
We have been Andersen customers for almost 20 years. We have never had a thing to complain about. They have always... been cordial and professional when servicing our equipment. When we needed a new a/c unit the representative was very helpful and informative. We have been very happy with the service provided by Andersen.read more
Bill Burgess
Bill Burgess
00:48 11 Jan 20
A reliable and trustworthy company!!!! During the sales process, we had many questions about different equipment. ... Brian answered every question to our satisfaction. Andersen doesn't use any high-pressure sales tactics. They offer options to meet your needs.Installation was handled flawlessly by two very professional installers, Omar and Elvis. I was very impressed by the eye for detail the exhibited during the installation. The professional job they did was second to none. My wife and I are extremely happy the new furnace and a/c unit and highly recommend Andersen Heating & Cooling.read more
Kay Jay
Kay Jay
13:12 07 Jan 20
I had Andersen do the bi annual maintenance and found one of my units was leaking freon. Made arrangement to replace... the unit within a few days. The gents were very Professional Polite and did a very good job. Very easy recommendation.read more
Phil Bassil
Phil Bassil
02:07 02 Dec 19
Jake and Nelson have been out to service or a/c units recently and they are always on time, friendly and great at... explaining the work they are performing. We’ve been dealing with Andersen for 7 years now and every tech has been great and knowledgeable. We are under a service contract through 2020 and they have proactively replaced parts that they believed were going to go out near term instead of waiting for the unit to go down and then making the replacements. Great all around experience!read more
Carol Champagne
Carol Champagne
23:46 26 Nov 19
I had an issue with my furnace my old HVAC company failed to find. Andersen came in, located the problem and replaced... my furnace, all within a couple of days. Everyone I dealt with were friendly, professional and not at all pushy. I got a very competitive price and all the details were explained clearly. I would recommend calling them if you have any issues.Our second unit went a year later, almost to the year. I called out Andersen again. They came on Saturday (no supplemental charge) and by Monday evening I had a new system installed. Everyone who came to the house were polite and friendly. They were very respectful of the house and even vacuumed up debris before leaving. I am very impressed with the level of service and the fair pricing.read more
Crixxus uG
Crixxus uG
01:44 14 Nov 19
Called at 715 pm tonight temps in the 30s woth no heat the last two nights. Shortly after a request for the on call... tech, got a call from Micheal. He patiently walked me through the steps to determine what my issue was. Resolved it and got me heat within a few minutes. Cant say enough about this guy. Whatever he is making, it should be more! Top notch service, will 100% be calling Anderson for future needs. Thanks again mike!read more
Richard Lunn
Richard Lunn
15:35 08 Nov 19
We have owned our home for 16 years, Andersen Heating & Cooling installed the initial system when we built our house.... We have used them ever since day one and maintained an annual service contract with them. It was time to upgrade this year to a new system. Start to finish this has been a very good experience. Jake, Andre and Tyler were the install crew for the new dual system. They arrived as scheduled with a call prior to coming. They were extremely professional, listened and answered questions along the install process. They gave updates through the process and were very neat as far a clean up, etc. Jake followed up after install and came back the next day to make sure everything was working properly as well they did not miss anything. I highly recommend Andersen Heating & Cooling, particularly Jake and his team.read more
Robert Bisbee
Robert Bisbee
22:04 01 Nov 19
I recently needed some help with my old, outdated duct work so I contacted Andersen Heating & Cooling. Andersen has... provided quality installs and services for my family over the years, but this tear out and replace was going to be a job. I spoke over the phone with Jake and explained what my needs were. Later that day, Jake and I were inspecting the job and confirming those needs. During the visit, Jake quickly diagnosed a few issues that I had , but he also stated that my units were in good shape and that I could rely on them for a few more years. I never felt pressured by Jake.Jake contacted me, gave me a quote and scheduled the install just a few days later. He confirmed the appointment the day before and showed up on time. Andersen completed the job in just 2 days and did a great job with cleaning up the working space.We appreciate their professionalism, their honesty and the fact that they do what they say their gonna do. We are very pleased with our service and will continue to call upon Andersen for all our mechanical needs. Highly recommend!!!read more
Allison Bowers
Allison Bowers
23:45 24 Oct 19
Fabulous. Hector is truly the best! He is very thorough and takes pride in his work. Anderson Heating and Cooling is... fortunate to have someone with his expertise and sincerity! Thanks for the outstanding service, Hector!read more
Susan Futterman
Susan Futterman
23:36 24 Oct 19
Just had my semi-annual maintenance with Anderson. For several years, I've had Hector as my technician. In fact, I... always request him. I love the consistency of having a familiar face come to my home. Hector is professional, friendly, punctual, and does a thorough job. He's a real asset to Andersen, and I appreciate him making sure my HVAC system is working safely.read more
Shad Ritchie
Shad Ritchie
13:34 23 Oct 19
Jake and Tyler did a great job replacing the air handler upstairs. The part was still under warranty and Anderson... worked with Lennox to ensure they received the correct part. Within 5 minutes of the installation I could tell a big difference in the temperature upstairs. Great job. We are switching from another company in the area to Anderson.read more
Mehul Patel
Mehul Patel
00:20 08 Oct 19
I have been a satisfied customer for several years now. Recently, our air conditioning system had an issue during... Labor Day weekend. I would like to thank Andersen for their responsiveness during this and for making their technicians available during the holiday. I want to especially acknowledge Mark Camps for his knowledge and perseverance that helped us ultimately resolve the problem.read more
chris prysock
chris prysock
19:30 04 Oct 19
Jake and Andre did a great job. Very knowledgeable about their products. Did the job in a timely manner, no hidden... cost. Came on time, finished the job on time. Only took 1 day to get them here after initial call!! Would definitely recommend!!read more
Jessica B
Jessica B
10:04 02 Oct 19
We have been very pleased with Andersen Hearing and Cooling. After using the company who stalled the HVAC for about... two years and was absolutely terrible we switched to Andersen. Our tech who we have seen for years is knowledgeable, trustworthy and dependable. I cannot say enough good things about her and the company as a whole. Majority of our neighborhood uses this company and we all feel the same. Highly recommend.read more
R Goyal
R Goyal
18:04 19 Sep 19
Awesome experience with Andersen Heating and Cooling. I would highly recommend them. Great working experience with... technician Hector and Oscar. They were always on time, and great attitude. they answer all the question and explain the details or work. recommended different options for me to chose. After the work, i called them for question and they were very good and helpful.read more
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Andersen Heating & Cooling
4.9
Based on 24 reviews
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James Janiga
James Janiga
2019-11-07T00:21:09+0000
We had Omar and Elvis install new A/C and heating units today. They were both very professional and took the time to... answer any questions.They were very efficient and took the time to clean up the work areas. We considered other companies but since we have had Andersen maintain our old units we felt very comfortable dealing with them. I highly recommend Andersen for your HVAC requirements.😃read more
Robert Newkirk
Robert Newkirk
2019-08-13T02:22:26+0000
Prompt, accurate, clean and priced right.
Hubert Goodson
Hubert Goodson
2019-05-22T22:18:53+0000
Very good service. Duncan Moody was excellent
Ludix Escobar
Ludix Escobar
2018-02-15T14:19:44+0000
Irving Hinojosa
Irving Hinojosa
2018-01-26T04:56:16+0000
Julie Harwell
Julie Harwell
2018-01-25T02:16:25+0000
Doris Lynch Downing
Doris Lynch Downing
2017-12-29T22:42:36+0000
Brian Ivester is the Best. We have had him do our maintenance for years now. He helped us this morning when we were in... a jam. He is honest and very trustworthy. Highly recommend himread more
Larry Robinson
Larry Robinson
2017-09-19T23:27:56+0000
I continue to be extremely happy with Andersen Heating and Cooling. Have been in Charlotte for 23 years and have used... all of the "so called" big guys. From Bobby To the siblings To the young lady in a race car. Switched to Andersen in 2014 and it has been the best decision that I've made. They are awesome in everything they do. They are very knowledgeable and their customer service is outstanding. Brian I. has been my service technician since day one and he has been outstanding. I fully trust this company and recommend them 100%. Thanks to everyone at Andersen for exceeding my expectations when it comes to heating and cooling needs.read more
Jerry Palladino
Jerry Palladino
2016-06-04T15:42:26+0000
I called them on a Friday night during a hot early summer heatwave. They promptly called back, scheduled a next day... service call. Nelson Garcia was our tech and he was awesome! By 11:00 Saturday morning, the repair was complete and our house was on its way to being cool again! I also recommend the service contract - got quick service and %15 off the parts! You guys rock!read more
Matthews Mint-Hill ECharlotte
Matthews Mint-Hill ECharlotte
2015-11-02T21:39:55+0000
Kishu Bg
Kishu Bg
2015-05-23T14:52:26+0000
I'd like to compliment one of your employees, Jonathan Jimenez for the excellent service he provided me last week. Mr.... Jonathan was here last friday to do service maintenance for my air conditioning unit. His knowledge and ability to go through the minute details of the unit exceeded my expectations.I want to take a minute to let you know just how much I appreciate the fact that Mr. Jonathanserviced the unit and explained the intricacies with great patience, even though it is a long weekend. Such commitment to great service is to be commended. I am higly pleased with the professional manner in which Mr. Jonathan serviced my air conditioning unit. You have a great technician that makes customers feel respected and valued.read more
Paula Bell Andrejko
Paula Bell Andrejko
2015-03-26T23:41:27+0000
Julie Harwell was our technician for our AC checkup on Wednesday, March 26, 2015. She was friendly, efficient,... personable, and professional-always good to see her.read more
Deb Payne
Deb Payne
2015-03-24T21:38:00+0000
3/24/2015 -- Maintenance Visit -- Here's a shout-out to Julie Harwell, one of your technicians! She has done our... semi-annual maintenance checks for years now and she is always on time, courteous and goes above and beyond to do an outstanding job every time she sets foot in our house! Thanks Julie!read more
Brian Ivester
Brian Ivester
2014-08-12T01:53:05+0000
Carrie Hull Ivester
Carrie Hull Ivester
2014-07-04T18:02:52+0000
Ashley Romano
Ashley Romano
2013-09-02T14:22:23+0000
Brittany Thrower
Brittany Thrower
2013-08-31T19:59:58+0000
Larry Lester
Larry Lester
2013-08-20T23:28:16+0000
Donnie Allen
Donnie Allen
2013-07-29T20:28:27+0000
Kelsey Hoots
Kelsey Hoots
2013-07-11T16:55:55+0000
Kim Poplin Hurst
Kim Poplin Hurst
2013-07-11T16:25:22+0000
Terry Wayne Sigmon
Terry Wayne Sigmon
2013-07-11T16:25:04+0000
Rachel McMurphy
Rachel McMurphy
2013-07-11T15:27:54+0000
Crystal Lynn Baucom
Crystal Lynn Baucom
2013-07-11T15:11:55+0000
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Andersen Heating & Cooling

HVAC Repair, Maintenance, & Installation Service around Charlotte, NC.
No Extra Charge For Weekend Appointments!

WORKING HOURS
Sunday: 7:30am - 12am
Monday: 7:30am - 12am
Tuesday: 7:30am - 12am
Wednesday: 7:30am - 12am
Thursday: 7:30am - 12am
Friday: 7:30am - 12am
Saturday: 7:30am - 12am
LOCATION
9800 Twin Lakes Parkway
Suite C
Charlotte, NC 28269
(704) 596-2525

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