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Heat Pumps

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Andersen Heating & Cooling installs and replaces heat pumps for homeowners across Charlotte, NC and the surrounding suburbs. Family-run, woman- and veteran-owned, and serving the Charlotte area since 1984.

Rated 4.9 out of 5 across more than 1,600 Google reviews.

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4.9 ★

1,600+ Google reviews

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Andersen technician installing a new American Standard AC condenser beside a brick home

Heat Pump Installation in Charlotte

What's Included in a Heat Pump Installation From Andersen?

A heat pump installation from Andersen includes an in-home load calculation, help choosing between a heat pump, a dual-fuel setup, or a ductless mini-split, removal and haul-away of your old equipment, and a full install. Andersen pulls the required Mecklenburg County mechanical permit, submits your Duke Energy Smart $aver rebate application, and finishes most single-system replacements in one day.

Andersen sizes every heat pump with a Manual J load calculation based on your square footage, insulation, windows, and ductwork. Size the heat pump correctly and it carries the large majority of the winter season on its own. Size it off the old unit’s nameplate, and you either short-cycle through the mild months or lean on expensive electric strip heat every January.

Andersen installs American Standard and other major brands, and services what it installs through the Andersen HVAC maintenance program.

STEP 1
Answer A Few Quick Questions

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STEP 2
Get Your Instant Online Quote

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STEP 3
Schedule Your Installation

We'll confirm system sizing, check your ductwork and electrical panel, finalize your quote, then schedule installation when you're ready.

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  • Heat Pump Installation and Replacement Andersen has installed and replaced heat pumps since 1984 for homeowners in Charlotte, Huntersville, Cornelius, Davidson, Denver, Mooresville, Mint Hill, Matthews, Monroe, Indian Trail, Belmont, Gastonia, and Fort Mill SC. Open daily until midnight.
  • Repair & Emergency Service Heat pumps don't wait to fail between nine and five. Andersen is open 7:30 am to midnight every day, seven days a week, with no extra charge for weekend appointments.
  • Certified Installers, Trained Year-Round Andersen's installation team carries industry certifications and completes ongoing training every year. Heat pump, dual-fuel, or ductless, the crew installing your system is the crew that services it afterward.
  • We Install All Makes & Models With more than 40 years installing heating and cooling systems in the Charlotte area, Andersen handles straightforward heat pump changeouts and full-home projects.

Is a Heat Pump Enough to Heat a Charlotte Home?

Heat pump: A single system that both heats and cools by moving heat rather than burning fuel. In winter it pulls heat from outdoor air into the house; in summer it reverses and pushes heat out.

For most Charlotte homes, yes. Charlotte’s 99% winter design temperature is about 20.5°F, meaning temperatures fall below that on only a small fraction of winter hours. A correctly sized heat pump carries the large majority of the season on its own, with backup heat engaging only during the coldest stretches. Homeowners who want more output on the coldest nights pair a heat pump with a gas furnace in a dual-fuel setup.

There are three real options for a Charlotte home, and the right one depends on whether you already have natural gas service.

  • Heat pump. Best for homes on all-electric service, or replacing an existing heat pump. Output drops as outdoor temperatures approach 20°F, so backup heat carries part of the load on the coldest nights.
  • Dual-fuel, a heat pump plus a gas furnace. Best for homes with Piedmont Natural Gas service that want heat pump efficiency most of the season. Two pieces of equipment, so it prices higher than either alone. It also earns the largest Duke Energy rebate, $2,000 to $2,500.
  • Ductless mini-split. Best for additions, converted garages, older homes without ductwork, or zoning a problem room. Per-zone cost is higher than extending ductwork when ductwork already exists.

When a heat pump is not the right call. If your existing system is a gas furnace in good condition and only the cooling side has failed, replacing the AC alone usually costs less than converting to a heat pump. If your electrical panel cannot support the additional load and needs a service upgrade, that cost belongs in the comparison before you decide. And if your ductwork leaks badly, sealing the ducts often does more for comfort than any equipment upgrade. Andersen will tell you when that is the case.

Still deciding between a heat pump and a conventional AC-plus-furnace system? See our comparison of a heat pump versus an air conditioner, or read our take on whether a furnace or heat pump is better for a new install. If you have decided on a furnace, our heating installation page covers that side.

For a FREE Estimate on heat pump installation or replacement, call (704) 596-2525 today!

“I am very satisfied with my new heat pump installed by [Andersen]. The cost of the system was very reasonable compared with other estimates [I] received. They completed the installation process promptly and professionally, Including follow up checks to be sure it’s operating smoothly for us. It was a pleasure meeting the honest and helpful technicians who came to my home.”

Floyd W., 5-star Google review

What changes your price

  • System size: sized to your home with a load calculation, not guessed off the old unit’s nameplate
  • Efficiency rating: SEER2 for cooling and HSPF2 for heating. Higher ratings cost more upfront, cost less monthly, and earn a larger Duke Energy rebate
  • Heat pump, dual-fuel, or ductless: dual-fuel means two pieces of equipment, so it prices higher than either alone
  • Single-stage vs. two-stage vs. variable-speed: steadier temperatures and quieter operation at a higher price
  • Electrical work: converting from a gas furnace to a heat pump can require a panel or circuit upgrade
  • Duct sealing: Duke Energy requires program-specific duct sealing on rebate-eligible heat pump replacements, so plan for it on the quote
  • Ductwork: repairs or resizing add to the total, and on a leaky duct system they often matter more to comfort than the equipment upgrade

Want your number, not a range? Get an instant online quote or call (704) 596-2525.

Duke Energy Heat Pump Rebates in Charlotte, 2026

Charlotte homes are served by Duke Energy Carolinas, and Duke’s Smart $aver program pays a rebate on qualifying heat pump replacements. The amount depends on the equipment’s efficiency rating and on whether your old system has already failed. Andersen submits the rebate application for you after the install.

Duke Energy Smart $aver residential rebate values for North Carolina, for projects completed after 8/1/2025. Amounts current as of August 2026. Verify your equipment and current rebate values with Andersen before you sign.
Heat pump replacementReplace on failureEarly replacement
Air-source heat pump, 15.2 SEER2 / 7.5 HSPF2$350$700
Air-source heat pump, 16 SEER2 / 7.5 HSPF2$450$800
Air-source heat pump, 17+ SEER2 / 7.5 HSPF2$700$900
Ducted or ductless mini-split, 18+ SEER2 / 9.0 HSPF2$700$900
Electric furnace, baseboard, or radiant heat converted to a heat pump$1,500$1,500
Heat pump converted to dual-fuel, 80%+ AFUE furnace$2,000$2,500
Qualifying smart thermostat, installed with the system$125$125

Replace on failure or early replacement? Duke pays more for replacing a system before it dies. Early replacement applies when the old system still heats and cools and has no failed compressor, cracked heat exchanger, or major refrigerant leak. Replace on failure applies once one of those has already happened. The gap is $250 to $500 on a standard heat pump, which is a real reason not to wait for the system to quit in January.

What Duke requires: you must be a Duke Energy residential electric customer, the equipment must be AHRI certified with an ECM blower motor and meet the SEER2 and HSPF2 minimums above, the work must be done by a participating Smart $aver contractor, and program-specific duct sealing is required on heat pump replacements. The application and documentation must be submitted within 60 days of the service date. Rebates arrive as a prepaid Mastercard, usually four to six weeks after approval.

A gas furnace earns no Smart $aver rebate. Duke does not rebate gas furnaces. But if you are replacing your air conditioner anyway, an add-on heat pump paired with your existing gas furnace makes it a dual-fuel system, and that qualifies for the largest rebate in the table.

The federal tax credit is gone. The 25C Energy Efficient Home Improvement Credit no longer applies to equipment placed in service after December 31, 2025, so a heat pump installed in 2026 does not qualify. Some pages still advertise it. Duke’s rebates are separate and still available.

Duke also offers a free Home Energy House Call, a walkthrough of how your home uses energy. Call (844) 346-4366 to schedule one.

Apply For Financing On A New Heat Pump Today!

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Heat Pump Repair and Service in Charlotte, Open Every Day

Andersen repairs and services heat pumps across Charlotte and the Lake Norman area seven days a week, 7:30 am to midnight, with no extra charge for weekend appointments. Andersen offers free estimates on replacement systems and upfront pricing on repairs. For immediate help, call (704) 596-2525. A heat pump runs year-round, so it accumulates roughly twice the operating hours of a furnace and needs maintenance on both the heating and the cooling side. Andersen’s HVAC maintenance program covers both visits a heat pump needs: spring before the cooling season and fall before the heating season. For a heat pump that is not heating, not cooling, running constantly, or icing over outside, see heat pump and heating repair. If your heat pump is more than 10 years old and needs a second repair in the same season, it is worth pricing a replacement against the repair before you spend the money.
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Frequently Asked Questions

It is a rule of thumb, not a code standard: a standard air-source heat pump’s heating output falls off enough below about 20°F that backup heat has to carry part of the load. It matters in Charlotte because the 99% winter design temperature here is about 20.5°F, right at that threshold. In practice that means backup heat runs on a handful of the coldest nights, not all winter.

Usually yes. Heat pumps in the Charlotte climate run 10 to 15 years, and a 15-year-old unit is past the point where parts are easy to source. Duke Energy also pays $250 to $500 more for replacing a system before it fails than after, so replacing a working 15-year-old heat pump earns a larger rebate than waiting for it to quit.

Duke Energy’s Smart $aver program pays $350 to $900 on a qualifying air-source heat pump replacement, $1,500 for converting electric furnace or baseboard heat to a heat pump, and $2,000 to $2,500 for converting a heat pump to dual-fuel. The federal 25C tax credit no longer applies to equipment placed in service after December 31, 2025. Andersen submits the Duke application for you.

Two real ones. Output drops as outdoor temperatures approach 20°F, so backup heat runs on the coldest nights and shows up on your Duke Energy bill. And because a heat pump handles both heating and cooling, it runs year-round and accumulates about twice the hours of a furnace, which makes annual maintenance matter more. Neither is a reason to avoid one in Charlotte, where the winter is mild enough that a properly sized heat pump carries most of the season.

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HVAC Repair, Maintenance, & Installation Service around Charlotte, NC. No Extra Charge For Weekend Appointments!
(704) 596-2525
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9800 Twin Lakes Parkway
Suite C
Charlotte, NC 28269

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