Woman & Veteran Owned · Family-Owned · NC License #L.34538 · BBB A+ Rated
Andersen Heating & Cooling repairs gas furnaces, heat pumps, air handlers and thermostats across Charlotte, NC, seven days a week from 7:30 a.m. to midnight, with no weekend or after-hours upcharge. Family-owned since 1984, we work on all makes and models, carry the most commonly needed parts on our trucks, and give you the price before any work begins. Repairs and new systems both qualify for 0% financing for 6 months, subject to credit approval.
Common repair parts are listed on our HVAC repair pricing page. If the system is past saving, we will say so and point you to heating installation instead.
Furnace and Heat Pump Repair in Charlotte
Most no-heat calls in Charlotte come down to a short list of parts, and Andersen’s trucks carry the ones that fail most, so the majority of furnace and heat pump repairs finish on the first visit. You get the price before any work starts. When a repair is not the right call, because the failure is a cracked heat exchanger or the equipment is at the end of its life, the technician will tell you that on site rather than sell you a part that buys one more season.
What are the most common furnace problems in Charlotte homes?
The furnace repairs Andersen sees most in Charlotte are ignition failures, dirty or failed flame sensors, blower motors, and limit switches tripping from restricted airflow. A furnace that clicks but never lights usually has an igniter or flame sensor problem. One that starts, runs a few minutes and shuts off is short-cycling, most often from a clogged filter or a limit switch doing its job. Burning smells on the first cold morning are normally dust on the heat exchanger and clear within an hour. Lingering smells, a furnace that trips its breaker, or water pooling around the cabinet are all good reasons to call.
If a carbon monoxide alarm sounds, shut the furnace off, get everyone outside, and call from there. Our guides cover each in detail: noisy furnace, furnace leaking water, furnace tripping the breaker, and furnace smells.
Is my heat pump broken, or is it just in defrost?
A heat pump that pauses, steams from the outdoor unit and runs its indoor fan cooler for a few minutes on a cold, damp morning is usually in a normal defrost cycle, not broken. A real heat pump repair looks different: the outdoor unit iced solid for hours, no warm air at all, the system stuck on auxiliary heat with a power bill to match, or a reversing valve that leaves the house cold in heating mode and warm in cooling mode. Our guide to defrost mode versus a real no-heat problem walks through the quick checks, and emergency heat vs. aux heat explains the EM HEAT setting. When a heat pump past 10 to 15 years needs a compressor or reversing valve, we will talk through heat pump replacement instead.
What does heating repair cost in Charlotte?
| Repair | Published price range |
|---|---|
| Thermostat replacement | $148 – $800+ |
| Capacitor replacement | $140 – $475 |
| Contactor replacement | $140 – $425 |
Maintenance plan members take 15% off any repair. The full list, including what drives each range up or down, is on our HVAC pricing page. If the better answer is a new system, complete system replacement at Andersen starts at $8,500, and financing is available.
What Charlotte homeowners say about Andersen’s heating repairs
“Heat did not work when it was freezing outside. Tech solved the problem quickly and professionally.” Josh Glassberg, Google review, January 2026
“I’ve already noticed a marked improvement in the furnace heating cycles and run times.” Graham Girton, Google review, February 2026
Andersen is rated 4.9 out of 5 across 1,600+ Google reviews. If you suspect something is wrong with your furnace or heat pump, do not wait it out. A minor repair left alone through a cold snap is how a blower motor becomes a heat exchanger, and a repair becomes a replacement.
Call us now at (704) 596-2525 for heating repair service!
Frequently Asked Questions
Use it as a first pass, not the final answer. The $5,000 rule multiplies the furnace’s age in years by the repair quote and says replace once the result passes $5,000. Andersen’s technicians weigh two things instead: whether the repair costs more than a third of a new system, and what failed. An igniter or flame sensor on a 15-year-old furnace is a repair. A blower motor, inducer, or cracked heat exchanger is a replacement conversation, because the next failure is close behind and a cracked exchanger is a carbon monoxide risk. You get both numbers before you decide.
No. Andersen books repairs from 7:30 a.m. to midnight, seven days a week, at the same price. We are not a 24-hour service, so a no-heat call after midnight gets the first slot the next morning. Maintenance plan members move to the front of the line when a cold snap fills the schedule. For no heat, call (704) 596-2525.
Check three things: the thermostat is set to HEAT, not EM HEAT; the filter is not clogged; and the outdoor unit is not buried in ice. Frost that clears within a defrost cycle is normal. Ice that stays for hours, a unit that never leaves auxiliary heat, or vent air that is room temperature rather than warm means the system needs a technician. Charlotte heat pumps also deliver less heat as outdoor temperatures approach 20°F, so backup heat running on the coldest nights is expected, not a fault.
Does Your HVAC System Need a Tune Up?
Join Andersen’s maintenance program and we guarantee against breakdowns or your money back (call for details and exclusions). One plan, $239 a year for a single system: two visits, 15% off any repairs, and priority scheduling when a no-heat call comes in.
A one-time heating tune-up is $149 if you would rather not commit to a plan.
- Lowers Utility Bills
- Improves Reliability
- Helps Maintain Warranties
- Prevents Untimely Repairs During Peak Season
- Extends The Life of Your HVAC System
HOW CAN WE HELP?
Open Every Day, Ready to Help
Our service hours are 7:30am to midnight, Monday through Sunday. Our customer service support team is available to answer questions and book a HVAC technician visit for your home. We do not charge extra for weekend appointments and offer free estimates for replacement systems and upfront pricing. We also offer a preferred maintenance plan to keep your HVAC system running longer and with higher efficiency. For immediate assistance, give us a call at (704) 596-2525.
Request Service
Contact us to schedule HVAC repair, replacement, or maintenance service.
Maintenance Plan
Extend the lifespan of your system by joining Andersen's Maintenance Plan.
Shop Online
Need filters? Click to shop or get an online system replacement estimate.
Air Quality Solutions
Explore our indoor air quality solutions to improve the air in your home.
Get Pre-Approved
View our flexible financing options for your new HVAC system.
Current Specials
Save on your next service with these exclusive online deals & promotions!
How Can We Help You?
Request Service:
Ready to Get Started?
Contact Us for Expert Service
You can rest assured knowing that our team will stand by the quality of their work and are here to keep you comfortable.